If you've got a question, we've got an answer! Please browse through these common questions and solutions so we can better serve you. If you don't see the answer or solution here, we're happy to help you! Just email us at help@sagedapp.com.

FAQ for Saged App

Q: How do I find my Customer ID?

Tap Profile → Tap the 3 lines at the top right → Tap Settings → Voila!

Q: Why isn't my Premium content loading?

Sometimes it’s as easy as a refresh! Tap Profile → Tap Settings → Tap “Recover” then go to your Profile and “pull down” the screen. 

Q: Why was I double charged for my subscription?

You could potentially have two subscriptions. We will need your Customer ID and the last 4 digits of the CC used. Email us at help@sagedapp.com and we'll get it sorted out.

Q: How do I cancel my Saged App subscription?

As Saged strives to meet you where you are, we have multiple ways of membership:

If you subscribed via the Saged Shop:

Email help@sagedapp.com with your name and email address used for purchase

If you subscribed via Sagedapp.com:  

Tap here to manage your subscription. If you don’t remember the email associated with your account, then it’s better and faster to email us at help@sagedapp.com and include your Customer ID (find it in the app) and last 4 of the CC used 

If you subscribed via your App Store:

Google Play → Open the Google Play App → Tap profile icon at the top right → Tap payments & subscriptions → Tap Subscriptions → Select subscription & cancel

Apple iOS → Open Settings → Tap iTunes & App Store → Tap your Apple ID at the top → Sign in → Tap Subscriptions → Select the subscription & cancel

 

Saged Shop FAQ

Q: I purchased a monthly ritual box…now what? 

Ritual Boxes ship mid month for the month they are labeled as (ex: May box will ship May 15). If your purchase date is the 15th of the month or later, you will receive the next month’s box

Q: How do I cancel my monthly ritual box subscription?

You can log in to our shop to manage your subscriptions here https://www.sagedshop.com/account/login?return_url=%2Faccount

If you still need help, email help@sagedapp.com with your name, email address used for purchase, and order number

Q: I purchased a workshop...now what?

You will receive an email from Thinkific if this is your first workshop to set up your account and access the content. If you've already purchased a workshop, log in to access your library in Thinkific https://saged.thinkific.com/

Any trouble accessing, email help@sagedapp.com

Q: I purchased a guide...now what?

Upon purchase, you will receive an email immediately with the PDF guide available for download! It doesn't always work if you try to download the guide on your phone. If you experience issues, download it from your desktop or laptop.

FAQ for Way of the Witch

Q: How do I cancel my membership in the coven?

If you signed up via the Saged Shop, click here to log in.
If you signed up via PayPal, you'll have to go into your account and cancel the recurring membership under "manage automatic payments"

Any trouble accessing, email help@sagedapp.com